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Workflows

How the work actually runs.

Each of these is a reference architecture: the process modeled in BPMN, the agents and what each one is permitted to decide, the rule that routes an exception, and the point where a person is required. They describe how we would build the process — not projects delivered for a client.

3 workflows

Finance and procurement

Processes where money moves and the record has to survive an audit — the ones where an unchecked value costs something real.

A construction project-control environment linking site reports, contract checks, approvals and the project recordRepresentative workflow

Supplier onboarding

A new supplier submits documents and details; checks run against policy before anything reaches the master data.Submission receivedDocuments and checks runApproved and recordedSee how supplier onboarding is built
A financial reconciliation flow: transactions matched line by line, exceptions escalated for approval, and the ledger updatedRepresentative workflow

Invoice processing and validation

Invoices are read, matched against purchase orders and contracts, and exceptions are routed to a person.Invoice arrivesMatched and validatedPosted and loggedSee how invoice processing and validation is built
A payment application compared against contract rates and measured progress, held at a certification point before a certified valuation record updatesRepresentative workflow

Project cost and progress control

Progress claims, variations and subcontractor valuations checked against the contract and measured progress, with certification left to a named person.Payment application arrivesValue it against the contractCertified and recordedSee how project cost and progress control is built
3 workflows

Documents and records

Work that arrives as paper, scans or attachments, where the question is not whether a machine can read it but which items still need a person.

A secure healthcare administrative workflow: records and claims processed through access boundaries into an audited system of recordRepresentative workflow

Document review and approval

Document-heavy workflows classified and extracted, with a confidence threshold deciding what needs human review.Document classifiedFields extractedReviewed and filedSee how document review and approval is built
A claim entering coverage and entitlement checks, a decision table routing lines into settled and held paths, and a payment record updatingRepresentative workflow

Claims intake and adjudication

A claim and its documents arrive, cover and entitlement are checked against a versioned rule table, and what the table cannot settle reaches an assessor.Claim submittedCheck cover and entitlementSettled and recordedSee how claims intake and adjudication is built
A referral resolved through identity and coverage structures, an eligibility check, and a scheduling grid receiving the confirmed recordRepresentative workflow

Patient administrative intake

Referrals are read for their administrative detail, identity and coverage are checked, and a slot is booked — with every clinical decision left to clinicians.Referral receivedResolve identity and coverageRegistered and scheduledSee how patient administrative intake is built
2 workflows

People and access

Requests and joiners, where entitlement is the actual decision and over-granting is the failure nobody notices until later.

A digital public-service workflow: citizen requests entering, eligibility checks against policy, officer approval, and a recorded case outcomeRepresentative workflow

Internal request routing

Requests raised across the business are read, checked against policy, and routed to the right system or approver.Request raisedPolicy checkedRouted and trackedSee how internal request routing is built
An access lifecycle: a role resolving into entitlements, compared against access already held, with non-standard grants branching to an approval point before systems updateRepresentative workflow

Employee onboarding and access

A new joiner is set up across HR, identity, payroll and equipment, with every access grant outside the standard profile approved by its system owner.Lifecycle event recordedCompare against current accessAccess set and recordedSee how employee onboarding and access is built
2 workflows

Customers and compliance

Onboarding and applications governed by published rules, where a named person owns the decision and the applicant is owed a reason.

An identity verification structure: documents and an ownership chain resolving through layered checks into an evidence file held at a decision pointRepresentative workflow

Customer onboarding and KYC

Identity documents, entity structure and screening assembled into one file, with a compliance officer deciding anything the policy reserves to a person.Application receivedAssemble the evidence fileOnboarded and recordedSee how customer onboarding and KYC is built
An application tested against published criteria in sequence, consultation paths branching to separate departmental nodes and returning, and an issued decision recordRepresentative workflow

Permit and license processing

Applications are checked against the published criteria, the departments that must be consulted are consulted, and a licensing officer issues or refuses.Application receivedTest criteria and consultDecision issued and recordedSee how permit and license processing is built
2 workflows

Systems and operations

Keeping several systems of record telling the same story, and catching the orders and events that break a rule before they land.

A shared enterprise operations platform connecting back-office processes across several business systemsRepresentative workflow

Multi-system integration

One business event kept consistent across several systems of record, with reconciliation when they disagree.Event publishedSystems updatedDifferences reconciledSee how multi-system integration is built
A retail commerce operations flow: orders arriving across channels, stock and pricing checked, exceptions routed, and order systems updatedRepresentative workflow

Order and inventory handling

Orders arriving across channels checked against stock and pricing rules, with exceptions escalated.Order placedStock and rules checkedSystems updatedSee how order and inventory handling is built

Not the process you were looking for?

These are patterns rather than a catalog — the shape recurs even when the domain does not. If your process waits on people, spans several systems, and has to explain itself afterwards, it is the same problem wearing different clothes.

How agents, robots and people work togetherThe services behind these designs
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